BlueX

02

On-Site: Voice Support

A visitor clicks once and is talking to your agent — through the browser, with no number to dial.

Why this costs you money

A visitor on your pricing page with one question has three bad options: fill in a form and wait, type at a chat widget and wait, or find a phone. Each of those is a reason to close the tab, and most people take it.

The question is usually small — does this cover my case, how long does it take, do you work with businesses like mine. It is the last thing between them and an enquiry, and there is nobody on the page to ask.

Live chat solves this only while somebody is staffed to watch it, which is the same problem as the phone wearing different clothes.

How it works

  1. 01

    A button sits in the corner of the pages you choose

    On every page, or only the ones where questions actually come up. It is small, it is out of the way, and until somebody clicks it costs the page nothing.

  2. 02

    One click, and they are talking

    The visitor grants microphone access and speaks. No phone call, no number, no carrier — the conversation happens in the browser they are already using.

  3. 03

    It answers questions about what you sell

    The same agent that knows your services, your process and your pricing, available at the exact moment somebody is deciding whether to enquire.

  4. 04

    Details captured, session filed

    What the visitor gives it becomes part of their record, and the whole conversation is transcribed alongside your phone calls.

What you get

  • The widget installed on your site, styled to match it
  • Control over which pages it appears on, and whether it appears on mobile
  • An agent scripted for pre-sales questions rather than lead chasing — a different job and a different prompt
  • A session length limit you set, so a forgotten tab is not an open line
  • Every conversation transcribed and filed with your calls
  • Details volunteered during a session added to the visitor's record without overwriting anything already known

Who it’s for

A good fit if

  • Sites where visitors research before enquiring — anything with a pricing page, a services page or a spec
  • Businesses whose enquiry form is the bottleneck, where a question answered on the spot is the difference between a lead and a bounce
  • Anyone who wants to hear what buyers actually ask, in their own words, without commissioning research

Probably not if

  • Sites where visitors need to be signed in before anything useful can be said — account-specific support is a different build
  • Pages where a microphone prompt would be unwelcome, which is why the widget can be limited to the pages you pick

Questions

Does the visitor need to install anything?
No. It runs in the browser they already have. They grant microphone access the first time, the same prompt any video call uses.
Does it work on a phone?
Yes, and it can be switched off for mobile if you would rather it were desktop-only. That is a setting, not a rebuild.
What if they have no microphone, or refuse access?
Nothing breaks — they simply carry on using the site, and the usual contact routes are still there. The widget is an addition to the page, never a gate in front of it.
Does it slow the site down?
No. Nothing needed for the conversation is downloaded until somebody clicks the button, so a visitor who never uses it never pays for it. That was a deliberate engineering decision, not an accident.
Are the conversations recorded?
They are transcribed and stored with your calls, so you can read what was asked and what was said. That archive is the part most clients find unexpectedly valuable.

The rest of it

Hear it for yourself.

Leave your number and the agent will call you back in under five minutes — the fastest way to see whether this fits.

Five minute callback

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Our AI agent rings you back in under five minutes, qualifies what you need and books the meeting.